AVYCOLLECTIONS

AVYCOLLECTIONS

At avycollections.com, we aim for 100% customer satisfaction. If you’re unsatisfied with your purchase, review our policy below for returns, refunds, or exchanges.

1. Eligibility for Refunds/Returns

  • Items must be unused, undamaged, and in their original packaging with tags/labels intact.
  • Refunds/exchanges are valid within [15Days] of delivery.
  • Proof of purchase (order number/invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized/custom-made products.
  • Products marked “Final Sale.”

3. How to Initiate a Return/Refund

  1. Contact Us: Email [contactus@avycollections.com] within [7 days] of delivery. Include your order number, product details, and reason for return.
  2. Approval: We’ll review your request and send return instructions (e.g., shipping address) if approved.
  3. Ship the Item: Securely pack the product and ship it to our facility. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong/damaged item).
  4. Damage, Replacement or Exchange Item Time Frame is 5 to 10 Days

4. Refund Processing

  • If Approved Refunds are Credited within [5–10 business days] In original Payment Method.
  • Refunds will be issued to the original payment method. For bank transfers, allow additional time for processing.
  • Shipping fees are non-refundable unless the return is due to our mistake.

5. Exchanges

  • Exchanges are subject to product availability. Contact us for approval before shipping the item.
  • If the replacement item costs more, you’ll pay the difference. If it costs less, we’ll refund the balance.
  • Exchange Time is 5 to 10 Days

6. Damaged/Defective Items

  • Contact us within [24 hours] of delivery. Provide photos/videos of the damaged product and packaging.
  • We’ll offer a free replacement or full refund after(we collect the product package) verification.

7. Late or Missing Refunds

  • If you haven’t received your refund, first check your bank account or contact your payment provider.
  • If unresolved, email us at [contactus@avycollections.com].

8. Cancellations

  • Orders can be canceled within [24 hours] of placement if they haven’t entered processing.
  • Post-processing cancellations may incur a fee or require a return.
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